鹿谷瑞吉酒店-住客評論

Guest（Other） 2026-01-01
My wife and I have traveled the world for many years and stayed in countless luxury hotels so what I have to say is very measured by our experiences. This particular St. Regis ranks as the number one service hotel we’ve ever been to! ! From the moment we arrived earlier this week we were amazed at the servant culture that has been established here by the management. We’ve hosted Horst Schulze the founder of Ritz Carlton who has spoken many times for our organization about culture curation and let me say this hotel has it down to the tee. The manager on duty , I believe his name was Thomas , upgraded our room from a mountainside King to an executive suite when he discovered they had given us a handicap room. After buying coffee one morning we were contacted by their cafe asking if we would like the same order delivered to our room every morning at whatever time we needed. I accidentally dropped a $500 gift card one day and the bell girl knew our name and found us and returned it promptly! Every time I walked by one of their staff most of the time they called me by name and asked if they could serve us in any way. I told my wife it almost feels like they think we’re celebrities! From the restaurant wait staff to the ski valet to the shuttle service it was like that everywhere we went. This is a beautiful hotel in a perfect location but the staff here takes it to another level! Well done St. Regis Deer Valley team ! You’re the best I’ve ever seen!
Guest（其他） 2026-01-01
Spa is not great. First off I did not stay at the hotel so this review is specifically for the spa as I stay in a neighboring condo and booked a massage. Booking is very easy online and I booked a 9am 60 minute massage. I arrived early and the spa was closed so I wandered around the shops and lobby and promptly arrived at the spa at 9am which is when they open. I stood in the spa reception area for 5-10 minutes before someone finally showed and she asked if I’d been checked in, I told her I had not. Another 5 minutes go by. Then I’m rushed to the locker area by the manager and I ask if my massage is at 9:30 thinking maybe I’m mistaken given they weren’t open and weren’t present to check me in so maybe I have plenty of time. The manager comes back and tells me it is in fact at 9am and that I should hurry. So I undress and put on my robe but there’s no one to show me to where I’m meeting my therapist so I wander more.long story short all this actually was used to cut into my massage time, which is simply absurd. How could I possibly be ready to go at exactly 9 when you’re not even open and then you don’t have anyone at reception? So my 60 minute massage was more like 40-45 minutes. The whirlpool was also not open despite the fact that I called several days ahead to ask about amenities and was not told. When I said something on my way out at checkout to the woman checking me out the manager was standing there on the phone and cut me off and even in front of whoever she was on the phone with told the woman I was speaking to not to speak to me and that she would handle it and then told me that this woman “works for her”. I then explained to her my dissatisfaction and she just acted like I was crazy. I have never in my life had such a ridiculous experience at a high end spa and am really surprised that this is the level of service the St Regis is happy delivering. I will go to another resort spa next time.
Guest（其他） 2025-12-01
Absolutely terrible experience. Do not recommend ever staying at this hotel. It is at the lower part of deer valley mountain which has zero snow. We paid for ski-in/ski-out but the hotel isn't able to offer that, yet management and staff are unwilling to offer any sort of understanding or refund as a result. We are held hostage by the third party owner and Marriott has been of no help. Last year was light snow this time of year of Christmas. This year is horrible. We have decided to change our holiday traditions because of the unfortunate experience here at the St. Regis. We will not be back for our annual late December trip ever again. Best wishes and for those considering this hotel, beware. It is showing it's age to boot.
Guest（Other） 2025-10-01
It was amazing, our room was clean and butler service was a wonderful experience!!
酒店回復：
Dear Ms. Luchechko, Thank you for the outstanding review. We strive to provide each guest with a tailored, handcrafted experience, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our inviting and comfortable rooms, designed to give you everything you need for a memorable visit. We are also pleased that you loved our Signature St. Regis Butler service. All of us at The St. Regis Deer Valley look forward to having you visit again.Chris OkamuraDirector of Operations
Guest（Family） 2025-10-01
This hotel is first class. Everything about it is perfect. The staff is amazing and truly want you to have a wonderful stay. We went last fall too and loved it so much we came back this fall. It saddens me with the negative reviews people are writing, I truly can’t understand how people complain about this property. If you are so fortunate to be able to go to the St Regis you will have an amazing stay and experience.
酒店回復：
Dear Nomad311080, Thank you for choosing The St. Regis Deer Valley for your recent visit to our beautiful city. We are thrilled to hear about the exceptional service you received from our associates and how they exceeded your expectations. We are dedicated to providing a meaningful and seamless stay for all of our guests, and we will enjoy sharing your comments with them. Thank you again, and we look forward to welcoming you back very soon. Chris Okamura Director of Operations
Guest（Other） 2025-09-01
We were upgraded upon arrival and the entire stay was perfect. Quiet rooms, spa and pool experiences were perfect. Beautiful views and shuttle to Park City was so convenient.
酒店回復：
Dear Matthew, We are glad you enjoyed your room upgrade, and we are delighted to know your stay was nothing less than exceptional. We are also pleased to know that you loved the convenient location, amazing views, and the amenities we offer. All of us at The St. Regis Deer Valley look forward to having you visit again.Chris OkamuraDirector of Operations
Guest（Business traveler） 2025-09-01
I am not sure there is any opportunity for improvement at this property. Everything, and I mean everything is on point. Location is scenic and beautiful. Rooms are big and well appointed. Grounds are well maintained and architectures. Work out facility - had everything including Pelotons. Service is quiet and understated but very good. Like I said - nothing but highest marks.
酒店回復：
Dear Mozart7688, We are glad our location was convenient for everything you wanted to do on this visit. We are also pleased to know that you loved our well-maintained accommodations and our amenities. We are thrilled to hear about the exceptional service you received from our associates and how they exceeded your expectations. We are dedicated to providing a meaningful and seamless stay for all of our guests, and we will enjoy sharing your comments with them. Thank you for being our guest at The St. Regis Deer Valley. We look forward to your next visit. Chris Okamura Director of Operations
Guest（Family） 2025-05-01
My husband planned a short stay for Mother’s Day and we really enjoyed our time here and will be back. Everyone was so nice, all the amenities were great and it was just the relaxing time I needed. One thing I would have liked to have seen is more choices that were vegan/vegetarian. My husband thought the Chicken at Rime was the best he had while my only option was eggplant that was heavily oiled and overall the flavor was a little flat. We had the Mother’s Day brunch there as well and I felt that it ended up being way over priced for my portion since 80% or more I couldn’t eat. Overall this is a gorgeous property, and it’s a great pool and spa, and very friendly staff!
酒店回復：
Dear adrenew, Thank you so much for spending your Mother’s Day with us and for taking the time to share such thoughtful feedback. We are truly delighted to hear that you and your husband enjoyed your stay with us. We are delighted that our associates helped to make your stay extraordinary and loved our amenities. We also really appreciate your comments regarding the vegan options. Your feedback is being shared with our culinary team as we continue to enhance our menus to better accommodate a variety of dietary needs. It means a lot to us that, despite this, you still had a memorable time and plan to return. We are excited about your next visit to The St. Regis Deer Valley. Chris Okamura Director of Operations
Guest（Family） 2025-02-01
It’s a beautiful Hotel located in a wonderful Ski area. Friendly people, nice accomodations, good food so far. But the hotel decided to have a separate tent just in front of the main facade, with a cloubhouse scenery and loud music (from thursday - sunday), where many rooms are facing to it. Instead of enjoying a sundowner you have to close the windows because music is loud and annoying. So please take care in choosing your rooms. May be these kind of category that faces to the north overlooking a big parking lot is a better choice.
酒店回復：
Dear matthiaso2016, Please accept our sincere apologies for the noise issues during your stay. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we did not meet these expectations. On a positive note, we are glad our location was convenient for everything you wanted to do on this visit. We are also thrilled to hear about the exceptional service you received from our associates and how they exceeded your expectations. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area. Chris Okamura Director of Operations
Guest（獨自旅游） 2024-12-01
Thank you St. Regis Deer Valley for a wonderful stay. I stayed 2 nights to get a quick, early season ski trip in and the hotel did not disappoint. This was my second visit to this property. I was able to check-in early to maximize my ski time and was upgraded to a beautiful suite. The staff was hospitable and reliable. Room service came in good time and food was good. Shuttle service to and from town was timely. My suite was beautifully appointed: a rustic, yet modern mountain feel with warm tones throughout. Impeccably clean and comfortable. Housekeeping did a fantastic job each day. My only complaint was the bed could have been more comfortable. The room stayed pretty warm, even without the heat on and the duvet was a bit heavy. I sleep hot so I struggled with that. Otherwise great location and stay. Would recommend this hotel.
酒店回復：
Dear Skitrip377, We are delighted to read this was your second stay with us. That's the highest praise we could ever receive from you. Thank you also for letting us know how satisfied you were with your accommodations. We also are delighted that our associates helped to make your stay extraordinary. We will share your gracious remarks with our entire team. However, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. Thank you for being our guest at The St. Regis Deer Valley, and we look forward to your next visit. Jeff Keller Director of Rooms

鹿谷瑞吉酒店

客戶評價 由實住客人提供的真實點評

Guest（Other） 2026-01-01

Guest（其他） 2026-01-01

Guest（其他） 2025-12-01

Guest（Other） 2025-10-01

Guest（Family） 2025-10-01

Guest（Other） 2025-09-01

Guest（Business traveler） 2025-09-01

Guest（Family） 2025-05-01

Guest（Family） 2025-02-01

Guest（獨自旅游） 2024-12-01

客戶評價由實住客人提供的真實點評